1. Are your artworks original?
Yes. Every artwork at JOGO HOME is inspired by real places and real moments, carefully transformed into timeless wall art through our unique artistic vision.
Each piece is professionally produced on premium canvas after your order is placed to ensure exceptional quality.
2. Where are your products made?
Our canvas prints are professionally produced and shipped from Canada through our trusted production partner whenever possible.
3. How long does delivery take?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on your location and shipping carrier. Estimated delivery times are displayed during checkout.
4. Can I cancel or change my order?
Because every artwork is produced specifically for your order, cancellations or modifications cannot be guaranteed once production has begun.
If you need assistance, please contact us as soon as possible after placing your order.
5. What if my artwork arrives damaged?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order and include clear photos of the issue.
We'll carefully review your request and provide an appropriate solution.
6. Do you accept returns?
Because every artwork is produced especially for each customer, we do not accept returns due to a change of mind or an incorrect size selection.
Please refer to our Return & Refund Policy for complete details.
7. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information, when available.
8. What payment methods do you accept?
We currently accept PayPal and Interac e-Transfer.
We're continuously improving your shopping experience and plan to introduce additional secure payment options, including Visa, Mastercard, American Express, and other popular payment methods in the near future.
9. How should I care for my canvas?
To preserve the beauty of your artwork, display it indoors away from direct sunlight, excessive humidity, and heat.
Dust gently using a soft, dry cloth.
10. How can I contact JOGO HOME?
Our team is always happy to help.