Refund policy

1. Made-to-Order Products

At JOGO HOME, every artwork is printed on demand after your order is placed. This allows us to produce each piece specifically for you, with care and attention to detail.

As our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, except where required by applicable consumer protection laws.

We encourage customers to carefully review product descriptions, dimensions, and available options before placing an order.

2. Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us.

If your order arrives damaged, has a manufacturing defect, or contains an incorrect item, please contact us within 30 days of delivery.

To help us review your request, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the artwork and its packaging, where applicable.

Each request will be carefully reviewed. If the issue is confirmed, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.

This reporting period does not limit any rights you may have under applicable consumer protection laws.

3. Order Cancellations

Orders may be cancelled only before production begins.

Once production has started, cancellations may no longer be possible.

If you wish to cancel your order, please contact us as soon as possible at support@jogohome.ca.

Any cancellation rights provided by applicable consumer protection laws remain unaffected.

4. Refund Processing

If a refund is approved, it will be issued to the original payment method, where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

5. Contact Us

If you have any questions or concerns regarding your order, our team will be happy to assist you.

Email: support@jogohome.ca